Privacy Policy

Stellard is committed to protecting your privacy. We collect minimal information necessary to provide our access control services:

• Account Information: Name, email address, company information when you create an account
• Device Data: Device configuration, status, and operational logs
• Document Images: Scanned document images are transferred to our servers for processing and verification
• Access Logs: Timestamps and verification results with associated document data
• Technical Data: IP addresses, browser information for system security

We use collected information for:

• Providing and maintaining our access control services
• Device management and configuration
• Customer support and technical assistance
• Service improvement and analytics
• Security monitoring and fraud prevention
• Legal compliance and regulatory requirements

Important: Document processing and data handling:

• Document images are captured and processed on the Stellard device
• Document images are transferred to our servers for processing and verification
• Processing data is transmitted from Switzerland to our servers located in the United States
• Verification results and document data are logged and stored
• Personal information from documents is processed and stored for verification purposes
• Data is retained for at least 90 days for compliance and security purposes

We implement comprehensive security measures:

• Location: Data is stored on servers located in the United States
• International Transfer: Document images and related data are transferred from Switzerland to our US servers for processing
• Encryption: All data is encrypted in transit and at rest using AES-256
• Access Control: Strict access controls and authentication
• Monitoring: Continuous security monitoring and audit logs
• Backups: Secure, encrypted backups with geographic redundancy

We do not sell, trade, or rent your personal information. We may share data only in these circumstances:

• Service Providers: Trusted partners who assist in service delivery (under strict contracts)
• Legal Requirements: When required by law or to protect our rights
• Business Transfer: In case of merger, acquisition, or sale (with notice to users)
• Consent: When you explicitly consent to sharing

We retain data only as long as necessary:

• Account Data: Retained while your account is active and for 30 days after deletion
• Document Images: Processed and stored for verification purposes, retained for at least 90 days
• Access Logs: Retained for 90 days for security and analytics purposes
• Device Data: Retained while device is registered and for 30 days after removal
• Support Data: Retained for 2 years for support and legal compliance

Under Swiss data protection law, you have the right to:

• Access: Request information about data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to processing for legitimate interests
• Restriction: Request limitation of data processing

To exercise these rights, contact us at support@stellard.ch

Data Transfer to United States: Your data, including document images and personal information, is transferred from Switzerland to our servers located in the United States for processing and storage.

• Document images are transferred from Swiss devices to US servers
• Personal data extracted from documents is processed in the US
• All data transfers use encrypted connections and secure protocols
• US servers comply with applicable data protection standards
• Data retention policies apply to all transferred information

We may update this privacy policy periodically. We will notify you of significant changes via email or through our service. Your continued use of Stellard after changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, please contact us:

• Email: support@stellard.ch
• Address: siebenberge gmbh, Toggenburgerstrasse 29, 9652 Neu St. Johann, Switzerland